Customer Experience Retail Associate — Growth & Perks

Carter's Inc.; Springfield Township (Delaware County); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Mental health benefits

30% discount on our brands

Referral bonuses

Other perks that make life better

Job summary

Carter’s Inc. is seeking a Sales Associate to be the first face of the brand for growing families. You’ll greet customers and help them explore baby essentials, assisting with school prep and everyday moments in a welcoming, inclusive environment.

You’ll work in a team that values caring, teamwork, flexibility, and growth, with ongoing training and development to help you build skills and advance within the company. Availability may include days, nights, weekends, and holidays.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point‑of‑sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Multitasking

Job description

Carter’s Inc. is seeking a Sales Associate to be the first face of the brand for growing families. You’ll greet customers and help them explore baby essentials, assisting with school prep and everyday moments in a welcoming, inclusive environment.

You’ll work in a team that values caring, teamwork, flexibility, and growth, with ongoing training and development to help you build skills and advance within the company. Availability may include days, nights, weekends, and holidays.