Customer Experience Retail Associate

JD Sports Fashion PLC; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

JD Sports Fashion PLC in Birmingham, Alabama, is looking for a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, help them find products, keep displays sharp, and ensure stock is replenished and properly presented.

You’ll work as part of a proactive team, handle transactions with accuracy, follow store policies, and contribute to a fast-paced environment where great service and presentation matter every day.

Qualifications

• Ability to adapt communication style to different customers and situations.
• Positive, engaging approach to helping customers and colleagues.
• Good organisational skills and ability to manage tasks.
• Ability to work well with others in a busy shop floor.
• Eagerness to learn new skills and follow store processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products and promote related items.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp, clean, tidy, and well organized.
• Replenish stock and ensure correct product displays.
• Process transactions, cash handling and stock processing.
• Use in-store systems to support customer inquiries and daily operations.
• Follow company policies, health and safety requirements.
• Collaborate with colleagues to support day-to-day store running.
• Support additional duties as reasonably required.

Skills

Adaptable communication

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports Fashion PLC in Birmingham, Alabama, is looking for a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, help them find products, keep displays sharp, and ensure stock is replenished and properly presented.

You’ll work as part of a proactive team, handle transactions with accuracy, follow store policies, and contribute to a fast-paced environment where great service and presentation matter every day.