Customer Experience Representative - National Account

Paycom - ATS; Strongsville (OH); On-site; USD 22,041 - 30,307; Full time

Job summary

Ace Relocation Systems, Inc. is seeking a Customer Experience Representative to interact with customers, inside staff, drivers and other branches, providing information and resolving inquiries about services.

The role involves maintaining records of customer interactions, verifying changes, and assisting with billing and dispatch documentation. Ideal candidates will have a High School diploma or GED and 2-4 years of relevant experience, plus proficiency with Microsoft Office and Teams.

Qualifications

• High School Diploma or GED.
• 2-4 years of relevant work experience.
• Ability to lift at least 15 lbs.

Responsibilities

• Confer with customers, drivers and other agents by telephone or by email to provide information about products and services, to take orders or cancel orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Set surveys and scan results, transmit/scan documents and authorizations, update dispatch screen with pack counts, revise estimates and work Move TRAC report daily.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Job Details

Location: Ace Cleveland - Strongsville, OH 44149

Position Type: Full Time

Salary Range: $19.00 - $19.00 Hourly

Job Shift: Day

Position Summary: The Ace Relocation Systems, Customer Experience Representative will interact with customers, inside staff, drivers, and other branches, to provide information proactively and in response to inquiries about services and to handle and resolve complaints.

Essential Duties and Functions

• Confer with customers, drivers and other agents by telephone or by email in order to provide information about products and services, to take orders or cancel orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Set surveys and scan results, transmit/scan documents and authorizations, update dispatch screen with pack counts, revise estimates and work Move TRAC report daily.

Other Duties and Responsibilities

• Update client portals when requested.
• Other duties as assigned.

Technology Skills

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
• Competent with Microsoft Teams.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or General Education Degree (GED)
• 2-4 years of relevant work experience

Work Environment and Physical Requirements

• Assures that safety regulations are followed at all times
• Follows policies and procedures including infection control, universal precautions and exposure control plans when performing daily tasks
• Reports hazardous conditions, accidents, and incidents to the immediate supervisor
• Must be able to lift at least 15 lbs
• Requires standing, walking, bending, kneeling, stooping, and crouching
• Exposure to heat, cold, dust, noise, or chemicals
• The position may require overtime or shift work during peak
• The position has specific requirements with respect to vision, hearing, and speaking as in an office setting