Customer Experience Representative

Ace Relocation Systems, Inc.; California; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid vacation/sick/holidays

401k with match

Workplace flexibility

Job summary

Ace Relocation Systems is seeking a Customer Experience Representative in California. The role focuses on delivering top-tier relocation service, coordinating timelines, and communicating clearly with customers and staff.

The company emphasizes safety, service excellence, and a people-first culture. The position offers a collaborative environment with paid time off and a comprehensive benefits package, including 401(k) with match.

Qualifications

• Two to four years of relevant work experience in a similar role.
• High School Diploma or GED is required.
• Strong time management and attention to detail are essential.

Responsibilities

• Communicate information and timelines to ensure timely relocation services.
• Support internal and external customers with a top-tier experience.
• Engage professionally with customers and staff at all times.

Skills

Customer service

Time management

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Job description

## Description**Who we are:**Ace Relocation Systems has been a dynamic leader and innovator in the relocation industry for over 40 years. Our commitment to reinvesting in equipment, modern facilities, cutting-edge technology, and an exceptional team has positioned us as a forward-thinking, customer-focused organization. We pride ourselves on delivering creative solutions with an unwavering dedication to safety and service excellence.Beyond our business, we take pride in giving back by supporting impactful charities like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking.If you're seeking a tech-forward, people-first company that values its employees and serves a diverse range of esteemed clients, we invite you to join Ace Relocation Systems!If you answered yes, we want you to come to be a part of the Ace Relocation Team!**Position:**Customer Experience Representative**Priorities:*** Communicate information and timeline objectives to ensure timely-coordinated relocation services.* Service internal and external customers while providing a top tier experience that leaves a lasting impression.* Communicate effectively and professionally with customers and staff.**Qualifications/Skills:*** Two years of moderate to heavy hands-on customer service in an office environment* Exceptional time management and attention to detail* Be adaptable, flexible and versatile.**Benefits:*** Collaborative and team-oriented environment* Paid vacation/sick/holidays* Comprehensive benefits package including 401k with match.* Workplace Flexibility* And much, much more!Company information can be found at .The pay rate is $19 per hour. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.## Qualifications**Technology Skills:*** Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.* Competent with Microsoft Teams.**Minimum Qualifications (Knowledge, Skills, and Abilities):** The following are required to enable job holders to perform the essential functions of the job.* High School Diploma or General Education Degree (GED)* 2-4 years of relevant work experience