Customer Experience Representative - Provo

Enterprise Holdings; Provo (UT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

401k plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training & development

Job summary

Enterprise Mobility, the parent for Enterprise Rent-A-Car, National Car Rental, and Alamo, is hiring a Customer Experience Representative for the Provo Airport location. The role focuses on friendly, efficient service, explaining rental terms and vehicle features, and guiding customers through the rental process from start to finish.

This on-site position offers paid time off, employee rental discounts, a 401(k) with matching profit sharing, health and other insurance options, and ongoing

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Valid driver's license with no more than 2 moving violations in the past 3 years.
• No DUI/DWI in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and additional services clearly.
• Offer protections, upgrades, and fuel options to meet customer needs.
• Provide directions and local information to assist customers.
• Handle reservations, rate quotes, and general inquiries by phone or in person.
• Support rental return conditions and notify management of issues.
• Participate in ongoing training and development.

Skills

Customer service

Communication

Sales techniques

Problem solving

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17.50/hour

This position is located onsite at the Provo Airport: 1331 Sky Wy Suite 123, Provo, UT 84601

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The following schedule is available:

• Sunday: 3:00pm-12:00am
• Monday: 3:00pm-12:00am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 3:00pm-12:00am
• Friday: 3:00pm-12:00am
• Saturday: 3:00pm-12:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).