Customer Experience Representative - Lafayette Regional Airport - Part Time

National Car Rental

Lafayette (LA)

On-site

USD 19,000 - 27,000

Part time

6 hours ago

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Benefits offered by this job

Paid time off

Employee rental car discounts

Training and development

Job summary

National Car Rental in Lafayette, LA is hiring a Customer Experience Representative (CXR) for a part-time role at 200 Terminal Drive, Lafayette Regional Airport. The position emphasizes friendly customer service, sales-oriented conversations, and accurate rental documentation.

Pay starts at $16.62 per hour, with a schedule including evenings and weekends. The role includes training, employee rental car discounts, and paid time off.

Qualifications

Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
Must be at least 18 years old and authorized to work in the U.S.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by explaining rental terms and vehicle features.
Offer optional protection products, upgrades, and fuel options to meet customer needs.
Assist with reservations, rate quotes, and general questions via calls and in person.
Ensure proper rental process documentation and return experience.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High School Diploma or GED

Tools

Phone system

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.62 / hour.

This part-time position is located at 200 Terminal Drive, Lafayette, LA (Lafayette Regional Airport).

We Offer

Paid time off
Employee rental car discounts
Training and development

This position is a sales position. You must have a strong desire to work in a sales role.

Schedule

Sunday: 3:00pm - 11:00pm
Monday: OFF
Tuesday: OFF
Wednesday: OFF
Thursday: 3:00pm - 11:00pm
Friday: 3:00pm - 11:00pm
Saturday: 3:00pm - 11:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
This position is a sales position. You must have a strong desire to work in a sales role.
Must be available to work the following schedule:

Schedule