Customer Experience Representative

National Car Rental; Oakland (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

National Car Rental, the National/Alamo brand of Enterprise Mobility, is hiring a Part-Time Customer Experience Representative at the Oakland Airport Rental Car Facility. You will greet customers, explain rental terms, and help with upgrades and add-ons to ensure a smooth rental experience.

This role requires 1 year of customer service experience, availability for evening shifts, and U.S. work authorization. The position pays $21.25/hour plus commission and is a union role.

Qualifications

• Must have at least 1 year of customer service or sales experience in retail, guest services, or administrative support.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms and vehicle features to customers and offer add-ons and upgrades.
• Assist with reservations, rate quotes, and questions from customers, branches, and vendors.

Skills

Customer service

Sales experience

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Schedule

• Sunday: 4:00pm - 10:00pm
• Monday: 4:00pm - 10:00pm
• Friday: 4:00pm - 10:00pm
• Saturday: 4:00pm - 10:00pm

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Part Time Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This is a part - time union position and pays $21.25/hour plus commission. This position is located at the Oakland Airport Rental Car Facility.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work Monday, Friday, Saturday, and Sunday from 4:00pm - 10:00pm
• Must be able to work evening shifts, morning shifts and weekends.