Customer Experience Representative – Evening/Weekend Shifts

Enterprise Holdings; Avoca (Luzerne County); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring for full-time Customer Experience Representatives to support National and Alamo at Harrisburg Airport. You will greet customers, explain rental terms, process transactions, and help ensure a smooth rental and return experience.

The role offers a 40-hour work week with a shift differential and potential monthly bonuses, along with a benefits package including health, dental, vision, life insurance, and a 401(k) plan with matching profit sharing.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.

Skills

Customer service

Education

High School Diploma or GED

Job description

Enterprise Holdings is hiring for full-time Customer Experience Representatives to support National and Alamo at Harrisburg Airport. You will greet customers, explain rental terms, process transactions, and help ensure a smooth rental and return experience.

The role offers a 40-hour work week with a shift differential and potential monthly bonuses, along with a benefits package including health, dental, vision, life insurance, and a 401(k) plan with matching profit sharing.