Customer Service Representative - Lehigh Valley Airport

Enterprise Holdings; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings, operating Enterprise Mobility, is hiring a full-time Customer Experience Representative at Lehigh Valley Airport in Allentown, PA. You will greet customers, explain rental terms, and offer optional products to ensure a smooth rental experience.

The role requires 18+ years old, US work authorization, a high school diploma or GED, and a clean driving record. Benefits include health, dental, vision, 401(k) with matching profit sharing, paid time off, and employee discounts.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.
• Minimum 1 year prior customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and options including protection products, upgrades, fuel options and equipment.
• Offer directions, maps, and local area information to customers.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolutions to customers and other branches.
• Place calls for callbacks and miscellaneous tasks as assigned.
• Assist in assessing rental condition upon return and communicating any issues to management.
• Support knowledge growth through on-the-job training and company programs.

Skills

Customer service

Communication

Verbal communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towardour shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Lehigh Valley Airport- 3311 Airport Road Allentown, PA 18109.

This position pays $16 / hour with the opportunity to earn up to $1300 on monthly bonuses and a shift differential of $ 17 / hour between the hours of 6:00pm-3:00am.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Wednesday: 11am-7pm
• Thursday: 11am-7pm
• Friday: 9a-6pm
• Saturday: 9a-6pm
• Sunday: 9a-6pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years