Customer Experience Representative

Frontline Consulting Services (FCS) Inc; Waunakee (WI); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (Short/Long-term)

Health Savings Account

Transit benefits

Employee Assistance Program

Paid time off

Job summary

Frontline Consulting Services (FCS) Inc in Waunakee, Wisconsin is seeking a Customer Service Representative focused on order processing and customer solutions. You will support customers and sales representatives with custom orders, inquiries, and order management while learning a highly technical product line and collaborating with Engineering, Warehouse Operations, Sales and Customer Support.

You’ll begin as an Order Processing Representative, learning our systems and processes, delivering an

Qualifications

• 1+ year in customer service, support, or order entry.
• Strong computer skills and fast learning of new software.
• Excellent attention to detail and organization.
• Analytical thinking and problem solving.
• Positive, customer-focused attitude.
• Typing speed 45+ WPM.
• HS diploma or equivalent required.

Responsibilities

• Process customer orders accurately and efficiently using SAP and other systems.
• Provide outstanding support to customers and sales representatives by phone and email.
• Prepare quotes, expedite orders, manage restocking requests, and resolve concerns.
• Research customer questions and coordinate with Engineering, Warehouse, and Operations to provide solutions.
• Troubleshoot order/product issues with timely follow-up and resolution.
• Maintain accurate customer records in company systems.
• Use Outlook, Excel, SAP, and CRM tools daily.
• Develop product expertise and become a trusted resource for customers and internal partners.

Skills

Customer service

Order entry

Attention to detail

Analytical thinking

Problem-solving

Typing 45 WPM

Customer-focused

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Tools

SAP

Outlook

Excel

CRM tools

Job description

Customer Service Representative (Order Processing & Customer Solutions)Join a Team Where Customer Service Meets Problem Solving

Are you someone who enjoys helping customers, solving challenges, and working with technology? If you're looking for more than a traditional call center role, this could be the opportunity for you.

We are seeking a Customer Service Representative to join our team supporting customers and sales representatives with custom order processing, customer inquiries, and order management. This position offers the chance to learn a highly technical product line while collaborating with teams across Engineering, Warehouse Operations, Sales, and Customer Support.

You'll begin by gaining expertise as an Order Processing Representative, learning our systems, products, and processes while playing a critical role in delivering an exceptional customer experience.

What You'll Do

• Process customer orders accurately and efficiently using SAP and other business systems.
• Provide outstanding support to customers and sales representatives via phone and email.
• Prepare quotes, expedite orders, manage restocking requests, and resolve customer concerns.
• Research customer questions and coordinate with Engineering, Warehouse, and Operations teams to provide solutions.
• Troubleshoot order and product-related issues while ensuring timely follow-up and resolution.
• Maintain accurate customer records and documentation within company systems.
• Utilize Outlook, Excel, SAP, and CRM tools to manage daily responsibilities.
• Develop expertise in our products and become a trusted resource for customers and internal partners.

Why You'll Love This Opportunity

This is not your typical customer service position. Rather than handling back-to-back calls, you'll work on unique customer requests, customized orders, and real business challenges that require critical thinking and collaboration. Every day offers an opportunity to learn something new, build technical knowledge, and make a meaningful impact on the customer experience.

If you enjoy problem-solving, attention to detail, and being the person customers count on, you'll thrive in this role.

What We're Looking ForRequired Qualifications

• At least 1 year of customer service, customer support, or order entry experience.
• Strong computer skills and the ability to learn new software quickly.
• Excellent attention to detail and organizational skills.
• Analytical thinking and problem-solving abilities.
• Positive attitude and customer-focused approach.
• Typing speed of 45+ WPM.
• High School Diploma or equivalent.

Preferred Qualifications

• Bachelor's degree.
• Experience with SAP.
• 2-4 years of technical customer service experience.
• Familiarity with manufacturing or industrial products.
• Mechanical aptitude or interest in hands-on hobbies such as automotive work, farming, machinery, or similar technical interests.
• Bilingual in English and Spanish.

What's In It For You?

• Supportive team environment with extensive training.
• Opportunity to learn technical products and business operations.
• Exposure to multiple departments and career growth opportunities.
• A role that combines customer interaction, technology, and problem-solving.
• A stable organization that values teamwork, innovation, and customer satisfaction.

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay and Benefits

The pay range for this position is $23.21 - $23.21/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waunakee,WI.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.