Customer Sales Support Representative

TEKsystems; Bethpage (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability coverage

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Bethpage, NY is seeking a customer-focused sales support professional to manage business accounts, prepare quotes, support orders, and resolve issues while collaborating with purchasing, operations, quality, and finance teams in the aerospace sector. You will respond to RFQ requests, send quotes, and track quotes, orders, and performance.

You will explain product specs clearly, coordinate with diverse departments, and aim to grow sales with existing customers while delivering

Qualifications

• Experience in customer service, sales support, inside sales, account management, or order management.
• Strong communication skills and confidence communicating with customers by phone and email.
• Ability to manage multiple customers, quotes, orders, and priorities at the same time.
• Strong attention to detail, especially with pricing, product numbers, specifications, and customer orders.
• Good problem-solving skills and the ability to coordinate with different departments.
• Experience with SAP and/or Salesforce is highly valuable.
• Comfort working with reports, sales targets, and KPIs.
• Experience in distribution, manufacturing, aerospace, defense, industrial products, or other technical environments would be helpful.

Responsibilities

• Respond to customer quote requests (RFQs) by reviewing needs, determining availability, pricing, and lead times.
• Prepare and send quotes to customers based on information from purchasing/procurement.
• Follow up with customers by phone, email, video meetings, and in person regarding quotes, orders, and opportunities.
• Build strong relationships with assigned customers and be a reliable point of contact for products, orders, pricing, and contracts.
• Support customers throughout the order process, from initial quote to delivery.
• Explain product information and technical specifications clearly.
• Handle customer problems or complaints and coordinate with Operations, Quality, Finance, and Management to resolve.
• Track sales activity and performance goals, including sales, margins, bookings, open orders, and on-time delivery.
• Use SAP, Salesforce, Excel, and BI/reporting tools to manage customer data, orders, quotes, and performance.
• Look for opportunities to grow business with existing customers while maintaining excellent service.

Skills

Customer service

Sales support

Inside sales

Account management

Order management

Communication

Excel

Microsoft Office

SAP

Salesforce

KPIs

Pricing

Cross-functional coordination

Attention to detail

Tools

SAP

Salesforce

Excel

Microsoft Office

Job description

TEKsystems is is looking for a customer-focused sales support professional who can manage business accounts, prepare and follow up on quotes, support orders, resolve customer issues, and help grow sales while working closely with purchasing, operations, quality, and finance teams. The client is within the aerospace industry!

What You’ll Be Doing

• Respond to customer quote requests (RFQs) by reviewing what the customer needs and working internally to determine product availability, pricing, and lead times.
• Prepare and send quotes to customers based on information provided by the purchasing/procurement team.
• Follow up with customers by phone, email, video meetings, and occasionally in person regarding outstanding quotes, orders, and opportunities.
• Build strong relationships with assigned customers and become a reliable point of contact for questions about products, orders, pricing, and contracts.
• Support customers throughout the entire order process, from the initial quote through delivery.
• Explain product information and technical specifications to customers in a clear and professional way.
• Handle customer problems or complaints and coordinate with departments such as Operations, Quality, Finance, and Management to get issues resolved.
• Keep track of sales activity and performance goals, including sales, margins, bookings, open orders, and on-time delivery.
• Use systems such as SAP, Salesforce, Excel, and business intelligence/reporting tools to manage customer information, orders, quotes, and performance.
• Look for opportunities to grow business with existing customers while ensuring they continue to receive excellent service.

What They’re Looking For

• Experience in customer service, sales support, inside sales, account management, or order management
• Strong communication skills and confidence communicating with customers by phone and email
• The ability to manage multiple customers, quotes, orders, and priorities at the same time
• Strong attention to detail, especially when working with pricing, product numbers, specifications, and customer orders
• Good problem-solving skills and the ability to coordinate with different departments
• Strong computer skills, particularly Microsoft Excel and Microsoft Office
• Experience with SAP and/or Salesforce is highly valuable
• Comfort working with reports, sales targets, and KPIs
• Experience in distribution, manufacturing, aerospace, defense, industrial products, or another technical environment would be helpful
• Familiarity with quality processes or Quality Management Systems is a plus

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bethpage,NY.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.