Customer Experience Representative

Star Blends LLC; Sparta (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Growth opportunities

Collaborative team

Job summary

Star Blends LLC in Wisconsin is seeking a Customer Experience Representative to be the friendly, reliable contact for farmers and internal teams. You will handle inquiries, process orders, and support invoicing while keeping the office running smoothly.

This role emphasizes organized, proactive service, strong communication, and collaborative teamwork in a fast-paced agricultural environment. A high school diploma and 2+ years' experience are expected.

Qualifications

• 2+ years of administrative, customer service, or office support experience.
• Strong data entry and computer skills; proficient with Microsoft Office.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide responsive customer support via phone, text, email, and in person.
• Greet walk-in customers and address product or order questions.
• Serve as main contact for internal teams needing order or account support.
• Accurately enter and manage customer orders in the system.
• Maintain standing orders and recurring programs for customers.
• Assist with invoicing and general office tasks.
• Collaborate with sales, logistics, and operations to ensure timely service.
• Identify opportunities to improve processes and customer experience.

Skills

Data entry

Customer service

Organizational skills

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Excel

Order management system

Job description

Description

Who We Are

At Star Blends, we’re more than just a feed manufacturer—we’re trusted partners to farmers across the region. We deliver high-quality, customized feed solutions and take pride in the strong relationships we’ve built through outstanding service, innovation, and collaboration.

We’re looking for a Customer Experience Representative who’s not only professional and organized but also passionate about delivering exceptional service in the agricultural industry.

What You’ll Do

In this role, you’ll be the friendly, reliable point of contact for both our customers and internal teams. Your day will be filled with meaningful tasks that directly support farmers and ensure smooth operations across our business.

Key Responsibilities

• Provide responsive, professional customer support via phone, text, email, in person, and at the front desk
• Greet and assist walk-in customers, answering product or order questions and directing them appropriately
• Serve as the go-to contact for internal team members needing order or account support
• Accurately enter and manage customer orders using our feed management system
• Maintain standing orders and keep-fill programs for recurring customers
• Assist with invoicing and offer general administrative support to keep the office running smoothly
• Work cross-functionally with sales, logistics, and operations to ensure timely, accurate service
• Spot opportunities for process improvements and help implement solutions that enhance the customer experience

What You Bring to the Table

• High school diploma or GED required; additional education a plus
• 2+ years of experience in an administrative, customer service, or office support role
• Strong data entry and computer skills; proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently, stay organized, and manage multiple tasks at once
• Excellent communication and problem-solving skills
• A team player mindset with a proactive, customer-first attitude
• Experience in agriculture or a genuine interest in the industry is a bonus

Why You’ll Love Working Here

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Opportunities for professional growth
• A collaborative, fast-paced, and supportive team environment

If you’re ready to put your skills to work in a role that directly impacts the ag community, we’d love to meet you.

Star Blends is an Equal Opportunity Employer