Customer Experience Representative

Azelis Holding S.A.; San Marcos (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Gillco Ingredients in San Marcos, CA is seeking a Customer Experience Representative to handle accounts, resolve issues, and support customers by phone and email.

The ideal candidate will have a high school diploma or GED with at least one year of related experience; college degree preferred, and strong MS Word/Excel skills.

Qualifications

• Strong verbal and written communication skills.
• Ability to resolve product or service problems and follow up on resolutions.
• One year of related experience is normally required.

Responsibilities

• Open customer accounts and record information.
• Maintain and update customer records.
• Provide customer support via phone and email.

Skills

Verbal communication

Written communication

Problem solving

Quick learner

Education

High school diploma or GED

College degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

Job Description Customer Experience Representative Purpose Gillco Ingredients is growing food ingredient company in San Marcos looking for a customer experience representative to join our amazing team. We are seeking an experienced proactive Customer Experience Representative with integrity and an outstanding work ethic. The ideal candidate will have very strong communications skills (verbal and written), the ability to maintain a positive demeanor while problem solving, and a genuine desire to provide excellent service. It is essential to be a quick learner and accomplished in business communications.

Essential Duties and Responsibilities

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs.
• Provide Customer support via telephone and email communication.
• Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
• Other duties as maybe assigned by management from time to time.

Job description will be reviewed and updated from time to time. The duties and responsibilities may be modified, at any time, at management's discretion, in accordance with business needs.

Education/Experience

• High school diploma or GED, at a minimum.
• College degree preferred.
• In addition, at least one (1) year of job-related experience is normally required to perform this job.

Computer Skills

• Working knowledge of PC based desktop computers and server-based networks.
• Working knowledge of MS Word, Excel and PowerPoint.

General Requirements

• Reliable attendance
• Ability to read and interpret business documents
• Maintains confidentiality and security of sensitive company information.
• Ability to analyze and solve problems.
• Works well and communicates effectively with others.
• Ability to prepare reports, correspondence and memos.
• Maintains accurate and complete records.
• Pays attention to detail.
• Ability to plan, organize, prioritize, multi-task and use time productively and efficiently.
• Provides prompt and courteous customer service.

Mathematical Skills

Basic mathematical skills are required. Must have the ability to calculate figures and amounts such as discounts interest and commissions.

Reasoning Ability

Must have basic skills involving the ability to apply common sense understanding to carry out written or oral instructions.

Physical/Environmental Requirements

While performing the duties of this job, the employee is regularly required to sit, communicate, normally by talking, listening, writing and typing, move about the office, usually by standing and walking, reach with arms and hands, inspect by taste, touch, smell and sight. Occasionally required to stoop, kneel, climb and balance. May be required to lift up to 10 lbs. Required to operate telephones, computers and other standard office equipment. The employee regularly works in a well-lighted, heated and/or air-conditioned indoor office setting with a moderate degree of noise. Occasional travel by car, plane, or other transportation is required.

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formation. Azelis Americas is an equal opportunity workplace.

Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices).

Azelis Americas' U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].