Customer Service Representative

Azelis Holding S.A.; Warwick (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Azelis Americas is seeking a customer service professional to process orders and respond to customer inquiries in a timely, accurate manner. The role involves coordinating orders, shipments, samples, and related documentation while maintaining data in Chempax and ensuring compliance with customer requirements.

The ideal candidate will multi-task effectively, communicate clearly in written and verbal form, and work collaboratively with internal teams to resolve issues and support department

Qualifications

• Must be able to multi task.
• Ability to organize work as required to meet customer or corporate demands.
• Ability to prioritize work, determining what is critical and needs to be completed.

Responsibilities

• Process orders from customers ensuring accuracy and timeliness.
• Answer telephone and follow up as needed.
• Process direct shipments with suppliers and carriers.
• Process sample requests and handle customer complaints with documentation and corrective action.
• Maintain and update customer information in Chempax and related systems.

Skills

Analytical

Problem Solving

Oral Communication

Written Communication

Teamwork

Business Acumen

Education

4 year college graduate (preferred)

Tools

Chempax

Job description

Summary

Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department.

Essential Duties and Responsibilities

• Other duties may be assigned.
• Answer telephone and follow up as needed.
• Order processing – includes taking the order, printing the order, allocating inventory/completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions.
• Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions to Chempax comments for accuracy Interface with customers as necessary regarding their order and resolve any problems that may occur.
• Process Direct shipments with suppliers and carriers.
• Process Sample Requests.
• Handle customer complaints including documentation, disposition and corrective action.
• Maintain the Certificate of Analysis files.
• Maintain and update customer information such as address, telephone number, etc. in Chempax.
• Update customer comments with regard to specific customer requirements.
• General office duties such as filing, copying, faxing, and word processing.
• Maintain a clean and safe working environment at all times Promote teamwork within department and across all departments and affiliates
• Other Responsibilities include (but not limited to) Understand and adhere to/follow the department procedures and policies Adhere to and support the principles of Responsible Distribution™. Assume other activities and responsibilities from time to time as directed

Competencies

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills and a good command presence; Participates in meetings.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Significant level of experience in running a chemical distribution entity.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Has a strong command of margin optimization opportunities within the operation.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Education and Experience

• 4 year college graduate (preferred)
• Must be able to multi task
• Ability to organize work as required to meet customer demands or corporate demands
• Ability to prioritize work, determining what is critical and needs to be completed
• Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees.
• Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals.
• We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022).
• Azelis Group NV is listed on Euronext Brussels under ticker AZE.
• Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.
• We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals.
• Top industry-rated by Sustainalytics, Azelis is a leader in sustainability.
• We believe in building and nurturing solid, honest and transparent relationships with our people and partners.
• Impact through ideas. Innovation through formulation.
• Azelis Americas is an equal opportunity workplace.

Equal Opportunity Employer Statement

Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

You can view the EEOC Know Your Rights poster here.

E‑Verify and Employment Eligibility

Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Reasonable Accommodations

Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].