Customer Experience & Redemption Specialist

Oregon Beverage Recycling Cooperative; Portland (OR); On-site; USD 23,000 - 26,000; Full time

Job summary

Oregon Beverage Recycling Cooperative in Portland is seeking a full-time Customer Service Associate to support the BottleDrop Redemption Center. You will help customers, maintain the center’s appearance, and process beverage containers with accuracy.

Ideal candidates bring strong communication skills, teamwork, and the ability to operate pallet jacks and a floor scrubber after training. Safety protocols and PPE are required.

Qualifications

• High School diploma or GED required.
• Customer service and/or cash handling experience preferred.
• Experience in a fast-paced retail environment preferred.
• Ability to operate pallet jacks and floor scrubber after training/certification.

Responsibilities

• Maintain the appearance of the facility inside and outside.
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system.
• Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs).
• Enforce daily limits in a professional and considerate manner.
• Efficiently and accurately complete all data entry requirements and the processing of beverage containers.
• Safely operate, maintain and troubleshoot equipment and Redemption Center tools.
• Escalate repair issues when necessary.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE usage in designated areas of RC.

Skills

Verbal communication

Teamwork

Pallet jack operation

Floor scrubber operation

Customer service

Punctual attendance

Education

HS Diploma or GED

Tools

Pallet jacks

Floor scrubber

Job description

Oregon Beverage Recycling Cooperative in Portland is seeking a full-time Customer Service Associate to support the BottleDrop Redemption Center. You will help customers, maintain the center’s appearance, and process beverage containers with accuracy.

Ideal candidates bring strong communication skills, teamwork, and the ability to operate pallet jacks and a floor scrubber after training. Safety protocols and PPE are required.