Customer Experience & Quick Checkout Specialist

Kroger; Oxford (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Oxford, Alabama is hiring for a customer service associate to greet, assist, and ring up purchases. You will ensure a safe, clean environment and deliver outstanding service that encourages customers to return.

You will work with the POS system, handle cash, checks, and electronic payments, follow store policies, and help customers find products. The role emphasizes honesty, integrity, and teamwork in a fast-paced setting.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle tenders per company policy.
• Adhere to cash handling limits and loss prevention guidelines.
• Follow policies for restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies and follow store procedures for stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations and safety programs.
• Escalate safety concerns and notify management as needed.
• Maintain clean, welcoming environments and assist customers with product questions.

Skills

Customer service

Stress management

Communication

Math basics

Job description

Kroger in Oxford, Alabama is hiring for a customer service associate to greet, assist, and ring up purchases. You will ensure a safe, clean environment and deliver outstanding service that encourages customers to return.

You will work with the POS system, handle cash, checks, and electronic payments, follow store policies, and help customers find products. The role emphasizes honesty, integrity, and teamwork in a fast-paced setting.