Customer Experience Quality Strategist

Lennox; Stuttgart (AR); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

401(k) retirement plan

Paid leave

Job summary

Lennox is seeking a Customer Service Quality Specialist to monitor customer service interactions and ensure compliance with quality standards. The ideal candidate will have experience in customer service principles.

This role involves evaluating calls, providing feedback for improvement, and assisting management in enhancing customer satisfaction. It offers a salary range of $57,000-$75,000 with additional bonuses and benefits. Join Lennox's supportive community and grow your career.

Qualifications

• At least 4 years of related experience.
• Extensive knowledge of the organization’s products and services.
• Knowledge of customer needs assessment and satisfaction evaluation.

Responsibilities

• Monitor and evaluate customer service calls.
• Document quality observations and performance measures.
• Provide feedback to support employee development.
• Assist with education and feedback processes.
• Help develop monitoring standards.
• Participate in problem-solving activities using quality methodologies.
• Monitor customer quality KPIs.

Skills

Communication skills

Customer service principles

Quality standards knowledge

Education

High school diploma or equivalent

Job description

Lennox is seeking a Customer Service Quality Specialist to monitor customer service interactions and ensure compliance with quality standards. The ideal candidate will have experience in customer service principles.

This role involves evaluating calls, providing feedback for improvement, and assisting management in enhancing customer satisfaction. It offers a salary range of $57,000-$75,000 with additional bonuses and benefits. Join Lennox's supportive community and grow your career.