Customer Experience QA Specialist (Escalations & Solutions)

American Residential Services (ARS); Florida; In loco; USD 25.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Paid training

Career growth

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

Paid time off + holiday pay

Company-paid life insurance

Descrizione del lavoro

ARS-Rescue Rooter in Florida is seeking customer-focused QA Specialists to assist with customer concerns, escalations and service-related issues. This full-time role emphasizes problem-solving, troubleshooting and helping customers reach timely resolutions.

Starting pay is $18/hr, increasing to $19/hr after 90 days, with weekends work and shift variability. Benefits include weekly pay, paid training, and opportunities for growth within the company.

Competenze

• Customer service experience required.
• Experience handling customer escalations and troubleshooting.
• QAM experience a plus.
• Strong problem-solving and communication skills.
• Ability to remain calm and professional when handling difficult situations.
• Exceptional communication skills and attention to detail.
• Strong computer and documentation skills.
• Pre-employment drug screen and nationwide background check required.

Mansioni

• Handle escalated customer concerns and service issues.
• Research account and service information to determine appropriate resolutions.
• Troubleshoot customer issues and identify next steps.
• Document interactions and resolutions accurately.
• Follow up on unresolved issues as needed.
• Support additional customer service functions as assigned.
• Investigate service quality issues including pricing, damages, and technician performance.

Conoscenze

Customer service

Escalations handling

Troubleshooting

Communication

Documentation

Strumenti

CRM basics

Descrizione del lavoro

ARS-Rescue Rooter in Florida is seeking customer-focused QA Specialists to assist with customer concerns, escalations and service-related issues. This full-time role emphasizes problem-solving, troubleshooting and helping customers reach timely resolutions.

Starting pay is $18/hr, increasing to $19/hr after 90 days, with weekends work and shift variability. Benefits include weekly pay, paid training, and opportunities for growth within the company.