Customer Experience & Projects Coordinator

Delta Star Inc.; Lynchburg (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings programs

Paid time off

Wellness resources

Job summary

Delta Star Inc. in Lynchburg, VA is seeking a dedicated customer service professional to support our team and customers with efficiency, professionalism, and care.

This role requires a proactive individual who thrives in a collaborative environment and balances multiple priorities with sound judgment. You will provide high-level customer support, prepare communications and reports using Microsoft Office, and work with colleagues across departments to resolve issues and ensure outstanding

Qualifications

• Several years of customer service experience required or highly preferred.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to juggle multiple priorities with sound judgment and professionalism.

Responsibilities

• Provide high-level customer support and timely responses to internal and external stakeholders.
• Prepare communications, reports, and documentation using Microsoft Office.
• Collaborate with colleagues across departments to resolve issues and improve service quality.
• Maintain accurate records and contribute to ongoing process improvements.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Team-oriented

Initiative

Time management

Microsoft Office

Project coordination

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Enterprise systems

Job description

Delta Star Inc. in Lynchburg, VA is seeking a dedicated customer service professional to support our team and customers with efficiency, professionalism, and care.

This role requires a proactive individual who thrives in a collaborative environment and balances multiple priorities with sound judgment. You will provide high-level customer support, prepare communications and reports using Microsoft Office, and work with colleagues across departments to resolve issues and ensure outstanding