Customer Experience Programs Lead, Demonstrations&Briefings

Schneider Electric; Raleigh (NC); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Flexible work arrangements

Paid family leaves

Well-being programs

12 holidays per year

15 days of paid time off per year

Job summary

Schneider Electric seeks a Customer Experience Program Manager to lead customer-facing demonstration programs across Power Systems and Digital Power. You will direct the EcoStruxure Power Mobile Lab, develop and maintain experience centers in US hubs and factories, and oversee demonstration units for trade shows and events.

You will coordinate with multiple teams to ensure consistent, high-quality customer experiences, manage budgets and vendors, and drive continuous program improvements.

Qualifications

• Bachelor’s degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field.
• Proven experience managing customer experience, demonstration, sales-enablement, event, product, or other cross-functional programs in a corporate environment.
• Strong organizational and project management skills coordinating multiple sites, events, assets, vendors, budgets, and deadlines.

Responsibilities

• Lead the EcoStruxure Power Mobile Lab program, including program planning, scheduling, deployment, utilization, maintenance, readiness, and continuous improvement.
• Partner with the Customer Experience organization to plan, develop, launch, and maintain new customer experience centers and executive briefing centers in Schneider Electric hubs and factories across the United States.
• Manage the creation, inventory, configuration, documentation, maintenance, storage, shipment, setup, and return logistics of customer-facing demonstration units across the Power Systems and Digital Power portfolios.
• Establish operating standards, quality checks, asset records, maintenance schedules, and readiness processes that ensure demonstration equipment is current, functional, safe, and presentation-ready.
• Coordinate demonstration support for trade shows, expos, conferences, customer-led events, sales-led events, and other strategic engagements, ensuring an effective and consistent customer experience.
• Collaborate with Offer Management, Customer Experience, sales, marketing, operations, logistics, and other cross-functional teams to prioritize investments and align experiences and demonstrations with portfolio strategy and commercial objectives.
• Manage program budgets, vendors, schedules, risks, and performance metrics, and provide regular reporting on asset utilization, readiness, event support, customer feedback, and improvement actions.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Communication skills

Travel readiness

Education

Bachelor's degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field

Job description

Schneider Electric seeks a Customer Experience Program Manager to lead customer-facing demonstration programs across Power Systems and Digital Power. You will direct the EcoStruxure Power Mobile Lab, develop and maintain experience centers in US hubs and factories, and oversee demonstration units for trade shows and events.

You will coordinate with multiple teams to ensure consistent, high-quality customer experiences, manage budgets and vendors, and drive continuous program improvements.