Customer Advocate Engineer: Elevate Experience & Solutions

Schneider Electric; Mount Juliet (TN); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible work arrangements

Paid family leave

Well-being programs

12 holidays per year

15 days of paid time off per year

401(k) with match

Volunteer leave

Schneider Foundation programs

Job summary

Schneider Electric is seeking a Customer Advocate Engineer in the United States to drive exceptional customer experiences. You will act as the voice of the customer, lead initiatives to improve satisfaction and loyalty, support project execution, and resolve issues across the organization.

You will manage VIP relationships, coordinate with internal teams, analyze data, and recommend improvements to ensure on-time delivery and high-quality service.

Qualifications

• 2+ years in customer service, advocacy, technical support, quality, or related role.
• Strong customer focus with proven ability to build positive relationships.
• Excellent customer service in high-pressure environments.
• Ability to work independently, prioritize, and make sound decisions.
• Strong collaboration and influencing skills across functions.
• Experience handling customer complaints professionally while maintaining confidence.
• Strong analytical and problem-solving skills with root-cause identification.
• Willingness to learn products, processes, and customer requirements.
• Passion for improving customer experience and driving service excellence.

Responsibilities

• Serve as the primary point of contact for customer issues and customer-facing activities, ensuring timely communication and resolution.
• Manage daily communication and coordination with internal Project Managers and key stakeholders regarding customer projects.
• Monitor customer projects, coordinate logistics, and oversee order processing to meet commitments.
• Manage VIP customer relationships and provide high-level service to key accounts.
• Resolve customer complaints by partnering with production, shipping, warehouse, and transportation teams to identify root causes and implement solutions.
• Provide technical analysis, reporting, and recommendations related to customer complaints, product performance, and installations.
• Support customers through complex installation or application issues, restoring confidence in Schneider Electric products.
• Analyze communication, scheduling, and process challenges within project and production workflows and recommend improvements.
• Advocate for customer needs in cross-functional discussions and business decisions.
• Promote a customer-focused culture by supporting customer experience improvement initiatives.
• Track, analyze, and communicate customer satisfaction feedback and trends to drive continuous improvement.

Skills

Customer Orientation

Customer Experience Improvement

Customer Advocacy

Communication

Problem Solving

Quality & Continuous Improvement

Data Analysis

Relationship Management

Education

Bachelor's degree

Tools

SAP

Job description

Schneider Electric is seeking a Customer Advocate Engineer in the United States to drive exceptional customer experiences. You will act as the voice of the customer, lead initiatives to improve satisfaction and loyalty, support project execution, and resolve issues across the organization.

You will manage VIP relationships, coordinate with internal teams, analyze data, and recommend improvements to ensure on-time delivery and high-quality service.