Customer Experience Marketing Specialist

Schneider Electric; Raleigh (NC); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Flexible work arrangements

Paid family leaves

Well-being programs

12 holidays per year

15 days of paid time off per year

Job summary

Schneider Electric seeks a Customer Experience Program Manager to lead customer-facing demonstration programs across Power Systems and Digital Power. You will direct the EcoStruxure Power Mobile Lab, develop and maintain experience centers in US hubs and factories, and oversee demonstration units for trade shows and events.

You will coordinate with multiple teams to ensure consistent, high-quality customer experiences, manage budgets and vendors, and drive continuous program improvements.

Qualifications

• Bachelor’s degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field.
• Proven experience managing customer experience, demonstration, sales-enablement, event, product, or other cross-functional programs in a corporate environment.
• Strong organizational and project management skills coordinating multiple sites, events, assets, vendors, budgets, and deadlines.

Responsibilities

• Lead the EcoStruxure Power Mobile Lab program, including program planning, scheduling, deployment, utilization, maintenance, readiness, and continuous improvement.
• Partner with the Customer Experience organization to plan, develop, launch, and maintain new customer experience centers and executive briefing centers in Schneider Electric hubs and factories across the United States.
• Manage the creation, inventory, configuration, documentation, maintenance, storage, shipment, setup, and return logistics of customer-facing demonstration units across the Power Systems and Digital Power portfolios.
• Establish operating standards, quality checks, asset records, maintenance schedules, and readiness processes that ensure demonstration equipment is current, functional, safe, and presentation-ready.
• Coordinate demonstration support for trade shows, expos, conferences, customer-led events, sales-led events, and other strategic engagements, ensuring an effective and consistent customer experience.
• Collaborate with Offer Management, Customer Experience, sales, marketing, operations, logistics, and other cross-functional teams to prioritize investments and align experiences and demonstrations with portfolio strategy and commercial objectives.
• Manage program budgets, vendors, schedules, risks, and performance metrics, and provide regular reporting on asset utilization, readiness, event support, customer feedback, and improvement actions.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Communication skills

Travel readiness

Education

Bachelor's degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field

Job description

We are seeking a highly organized Customer Experience Program Manager to lead customer-facing demonstration and experience programs across Schneider Electric’s Power Systems and Digital Power portfolios. This role will manage the EcoStruxure Power Mobile Lab program; coordinate the development and ongoing maintenance of customer experience and executive briefing centers in Schneider Electric hubs and factories across the United States; and oversee the creation, inventory, maintenance, and logistics of demonstration units used at trade shows, expos, conferences, and sales-led engagements. The successful candidate will deliver a reliable, scalable sales-enablement program that creates a consistent, positive customer experience at every interaction.

Key Responsibilities:

• Lead the EcoStruxure Power Mobile Lab program, including program planning, scheduling, deployment, utilization, maintenance, readiness, and continuous improvement.
• Partner with the Customer Experience organization to plan, develop, launch, and maintain new customer experience centers and executive briefing centers in Schneider Electric hubs and factories across the United States.
• Manage the creation, inventory, configuration, documentation, maintenance, storage, shipment, setup, and return logistics of customer-facing demonstration units across the Power Systems and Digital Power portfolios.
• Establish operating standards, quality checks, asset records, maintenance schedules, and readiness processes that ensure demonstration equipment is current, functional, safe, and presentation-ready.
• Coordinate demonstration support for trade shows, expos, conferences, customer-led events, sales-led events, and other strategic engagements, ensuring an effective and consistent customer experience.
• Collaborate with Offer Management, Customer Experience, sales, marketing, operations, logistics, and other cross-functional teams to prioritize investments and align experiences and demonstrations with portfolio strategy and commercial objectives.
• Manage program budgets, vendors, schedules, risks, and performance metrics, and provide regular reporting on asset utilization, readiness, event support, customer feedback, and improvement actions.

Success Measures:

• A well-run, responsive, and scalable customer-facing sales-enablement demonstration program.
• High availability, accuracy, and presentation readiness of demonstration assets, supported by reliable inventory and maintenance records.
• On-time, cost-effective logistics and event support with minimal disruption, loss, damage, or equipment downtime.
• A consistent, positive customer experience across mobile labs, customer experience centers, executive briefing centers, trade shows, expos, conferences, and customer- or sales-led events.

Strong collaboration with Customer Experience, Offer Management, sales, marketing, and operations teams, with clear priorities, ownership, and feedback loops

Qualifications:

• Bachelor’s degree in Marketing, Business, Engineering, Operations, Supply Chain, Communications, or a related field.
• Proven experience managing customer experience, demonstration, sales-enablement, event, product, or other cross-functional programs in a corporate environment.
• Strong organizational and project management skills, with the ability to coordinate multiple sites, events, assets, vendors, budgets, and deadlines simultaneously.
• Experience with asset inventory, maintenance planning, warehousing, transportation, or event logistics preferred.
• Experience in electrical distribution, energy management, industrial technology, construction, or a related B2B industry preferred.
• Strong customer orientation and attention to quality, detail, safety, and presentation standards.
• Excellent communication, stakeholder-management, problem-solving, and organizational skills.
• Ability to travel within the United States to support Schneider Electric hubs, factories, events, and customer engagements.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year

• base salary
• incentives
• company share ownership
• 401(k) with match

• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera

• collaboration
• recognition
• sharing your voice
• an inclusive workplace

• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.