Customer Experience Pro: Service Scheduling & Care

Berlin City Auto Group; Portland (ME); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid training

Career development

Leadership opportunities

CRM training

Bonus program

Paid time off

Comprehensive benefits

401(k) plan

Wellness reimbursement

Recognition programs

Job summary

Berlin City Auto Group is seeking a Customer Experience Specialist for the Service Business Development Center in Portland, Maine. You will be the first point of contact, guiding customers through service scheduling and inquiries to ensure a premium dealership experience.

Starting pay is $18.00–$20.00 per hour, with a weekly performance bonus up to $125. Training is provided; no automotive experience is required.

Qualifications

• Minimum of 1 year of customer service experience.
• Customer-focused mindset with strong communication skills.
• Comfort with CRM software and scheduling tools.

Responsibilities

• Deliver exceptional customer experiences by phone, email, text, and in person.
• Schedule vehicle service appointments and answer questions for customers.
• Build relationships with service customers and ensure follow-up communication.
• Maintain accurate customer information in the CRM system.

Skills

Customer service

Relationship-building

Communication

Multitasking

CRM systems

Scheduling software

Tools

CRM platforms

Scheduling software

Job description

Berlin City Auto Group is seeking a Customer Experience Specialist for the Service Business Development Center in Portland, Maine. You will be the first point of contact, guiding customers through service scheduling and inquiries to ensure a premium dealership experience.

Starting pay is $18.00–$20.00 per hour, with a weekly performance bonus up to $125. Training is provided; no automotive experience is required.