Customer Service Advocate | Fast-Paced, Solution-Driven

Raining-Ros; Cedar Rapids (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Customer Service Representative Level 1 at Raining Rose Promos is responsible for ensuring distributors have an amazing ordering experience with our company. Our customers can go anywhere to order promotional products, but when they choose Raining Rose, it’s because of our award-winning service.

The ideal candidate has a positive attitude (especially when faced with a challenge), can provide information in a clear and friendly way, and has a lot of attention to detail.

Qualifications

• Associates’ degree preferred in a relatable field.
• Minimum 1+ year of customer service experience.
• Experience with ERP software preferred.
• Knowledge of functional business processes preferred.

Responsibilities

• Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship and Evolve).
• Answer phones with positive energy and professionalism, ensuring complete resolution of the customers' needs in the call.
• Answer customer correspondence clearly and completely, with appropriate attention to urgency and priority.
• Accept and process sample requests.
• Respond to customer questions about inventory, product features, shipping, and catalog pricing.
• Reaching out for missing information and art/proof approvals; internally proofing orders for errors.
• Timely communication on inventory or other order issues – prevent issues for customers' customers.
• Loop in a Sales Representative or Customer Support Manager to resolve complaints or large projects.
• Recommend process improvements for increased efficiencies.
• Firm understanding and compliance with GMP and Safe Practices.
• Regular Attendance is an essential function.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Creativity

Adaptability

Interpersonal skills

Attention to detail

Time management

Judgement

Collaboration

Technical systems

Education

Associate degree preferred

Tools

ERP software

Job description

The Customer Service Representative Level 1 at Raining Rose Promos is responsible for ensuring distributors have an amazing ordering experience with our company. Our customers can go anywhere to order promotional products, but when they choose Raining Rose, it’s because of our award-winning service.

The ideal candidate has a positive attitude (especially when faced with a challenge), can provide information in a clear and friendly way, and has a lot of attention to detail.