Customer Experience Pro — Optical Fiber Solutions

Lightera; Carrollton (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition reimbursement

Matching 401(k) plan

Job summary

Lightera in Carrollton, GA seeks a Customer Care Representative to be the first line of contact for Internal and External customers, providing accurate product information, order status, and shipping details while upholding Lightera policies.

You will collaborate with Sales, Marketing, Production Control and others to resolve issues, handle returns, and communicate clearly. A courteous, team-oriented professional with strong communication and complaint handling is essential.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Two years of computer experience, including Windows, Word and Excel.
• Two years of administrative business experience.
• Two years of Customer Service experience in an office environment.
• One year of SAP experience.

Responsibilities

• Provide information on product details, lead times, order status and shipping information.
• Handle and process customer complaints and communicate root cause and corrective action when needed.
• Manage and process requests for product returns.
• Make quick and sound decisions throughout the day.
• Collaborate with Outside Sales and other internal departments to meet department goals.
• Adhere to company policies and departmental guidelines at all times.

Skills

Customer service

Written and verbal communication

Telephone etiquette

Team player

Fiber optics knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

SAP

Job description

Lightera in Carrollton, GA seeks a Customer Care Representative to be the first line of contact for Internal and External customers, providing accurate product information, order status, and shipping details while upholding Lightera policies.

You will collaborate with Sales, Marketing, Production Control and others to resolve issues, handle returns, and communicate clearly. A courteous, team-oriented professional with strong communication and complaint handling is essential.