Customer Experience Specialist — Optical Solutions

OFS Fitel, LLC.; Carrollton (GA); Híbrido; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Tuition reimbursement

401(k) with company match

Resumo da oferta

Lightera is seeking a Customer Experience Representative in Norcross, GA to be the first line of contact for internal and external customers. You will process quotations, respond to RFIs, and manage orders with accuracy and timeliness according to company policies.

You will communicate across departments, handle complaints and returns, and contribute to a team-focused environment while maintaining a strong commitment to safety and customer service excellence.

Qualificações

• High school diploma or equivalent experience (Bachelor's degree preferred).
• Minimum two years of computer experience, including a working knowledge of Windows, Microsoft Word and Excel.
• Two years previous administrative business experience.
• Two years of Customer Service experience in an office environment.
• One Year of SAP experience.
• Demonstrate effective communication (verbal, written) skills.
• Maintain discretion when working with confidential and proprietary information.
• Strict adherence to company safety policies and procedures.
• Conform to all aspects of Lightera’s “Standards of Conduct”.
• Serve as a role model for safe work practices and behaviors.

Responsabilidades

• Provide all information clearly and accurately including but not limited to Product information, Product Lead time, Order status, Shipping information.
• Handle and process customer complaints and may be asked to communicate root cause and corrective action to customers.
• Manage and process request for product returns.
• Make quick and sound decisions through the day.
• Work in and support a total team environment including Outside Sales and other internal departments including but not limited to Sales & Marketing, Production Control, Shipping, Material Management, Accounting, Engineering and Product Mgmt.
• Follow Lightera & Departmental policies/procedures and guidelines always working towards meeting/exceeding Lightera/Dept. objectives.
• May be given other assignments as needed to achieve departmental goals.
• Must have Excellent Customer Service and Communication skills, oral and written.
• Must be Team player
• Prefer Fiber Optics product knowledge

Conhecimentos

Customer service

Communication

MS Word

MS Excel

Windows OS

Team player

Formação académica

High school diploma or equivalent

Bachelor's degree preferred

Ferramentas

SAP

Descrição da oferta de emprego

Lightera is seeking a Customer Experience Representative in Norcross, GA to be the first line of contact for internal and external customers. You will process quotations, respond to RFIs, and manage orders with accuracy and timeliness according to company policies.

You will communicate across departments, handle complaints and returns, and contribute to a team-focused environment while maintaining a strong commitment to safety and customer service excellence.