Customer Experience Pro — Hybrid/Remote

LBB Specialties; Norwalk (CT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Hybrid/remote options within the U.S.

Professional development

Inclusive culture

Industry impact

Job summary

LBB Specialties in Norwalk, CT seeks a Customer Experience Specialist to manage order processing, inquiries, and shipment tracking, coordinating with Logistics, Sales, and Accounting to ensure timely delivery and accurate billing. You will maintain records, resolve discrepancies, and drive customer satisfaction.

Preferred candidates hold a bachelor’s degree and 3+ years of related experience, with strong problem solving, communication, and analytics, and comfort with MS Outlook, Excel, Power BI,

Qualifications

• Bachelor’s degree preferred and 3+ years of related experience.
• Problem solving, critical thinking and analytics skills.
• Proficiency with MS Outlook, Excel, Word, PowerPoint and ERP/BI tools.

Responsibilities

• Process all types of customer orders accurately and promptly.
• Provide clear updates to customers on order status, timelines, delays and costs.
• Track open orders daily to ensure timely delivery and satisfaction.
• Allocate inventory based on FIFO with DCs and 3PL partners.
• Maintain detailed records in P21 and SharePoint for departments.
• Address inquiries on products, service information, documentation, orders, and tracking.
• Handle changes, returns, and cancellations with clear communication.
• Process shipment confirmations to close orders and invoice.
• Support Sales Representatives and coordinate with them regularly.
• Investigate and resolve order discrepancies reported by customers or sales.
• Collaborate with Logistics to coordinate shipments.
• Work with Accounting to resolve credit and billing issues.
• Partner with Commercial Team and Pricing Analyst on pricing/product availability.
• Communicate with Purchasing/Inventory for PO updates.
• Maintain ongoing communication with all departments to ensure customer satisfaction.

Skills

Problem solving

Critical thinking

Analytics

Education

Bachelor’s degree preferred

Tools

Microsoft Outlook

Excel

Word

PowerPoint

P21

SharePoint

Power BI

Job description

LBB Specialties in Norwalk, CT seeks a Customer Experience Specialist to manage order processing, inquiries, and shipment tracking, coordinating with Logistics, Sales, and Accounting to ensure timely delivery and accurate billing. You will maintain records, resolve discrepancies, and drive customer satisfaction.

Preferred candidates hold a bachelor’s degree and 3+ years of related experience, with strong problem solving, communication, and analytics, and comfort with MS Outlook, Excel, Power BI,