Customer Experience & Pickup Specialist

Floor & Decor Holdings Inc.; Gaithersburg (MD); On-site; USD 2,342,000 - 3,134,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a friendly Storage Buy Associate to greet customers and manage the storage buy pick-up process. This full-time and part-time role operates in our Gaithersburg area stores, requiring strong customer service, clear communication, and solid computer skills to process orders in POS.

You will verify identity, collect required information, assist with product questions, stock merchandise, and uphold safety and brand standards while delivering exceptional service to every

Qualifications

• Year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self‑starter and work well in a fast‑paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick‑up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick‑ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Strong computer skills

Self-starter

Tools

POS software

Job description

Floor & Decor is seeking a friendly Storage Buy Associate to greet customers and manage the storage buy pick-up process. This full-time and part-time role operates in our Gaithersburg area stores, requiring strong customer service, clear communication, and solid computer skills to process orders in POS.

You will verify identity, collect required information, assist with product questions, stock merchandise, and uphold safety and brand standards while delivering exceptional service to every