Customer Experience & Outreach Team Lead

Crate and Barrel; Tampa (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading home furnishings retailer is seeking a motivated Team Leader for Customer Experience & Outreach in Tampa, Florida. You will energize the sales floor, coach Sales Associates, and ensure exceptional customer service. Candidates should have strong communication skills and at least one year of retail experience. This full-time role offers a dynamic work environment with leadership opportunities.

Qualifications

• 1+ years customer service or retail experience.
• Open availability to work flexible hours on weekdays, evenings, and weekends.
• Availability to work two or more weekend days and at least one weekday or night.

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Maintain an understanding of new store initiatives and communicate changes.
• Focus on promoting and driving sales.
• Review KPI results and identify opportunities.

Skills

Strong communication skills

Interpersonal skills

Passion for design and home furnishings

Education

High school diploma/GED

Job description

A leading home furnishings retailer is seeking a motivated Team Leader for Customer Experience & Outreach in Tampa, Florida. You will energize the sales floor, coach Sales Associates, and ensure exceptional customer service. Candidates should have strong communication skills and at least one year of retail experience. This full-time role offers a dynamic work environment with leadership opportunities.