Customer Experience & Order Specialist (Nordic)

Balazs; Town of Sweden (NY); On-site; USD 37,260 - 49,680; Full time

Job summary

Balazs in Stockholm is seeking a Customer Experience Order Agent to manage orders and support end-users across the Nordic region. You will handle order placement, invoicing, and provide frontline assistance to healthcare providers and internal teams.

The role requires experience in customer operations, strong system literacy for ERP/CRM, and a solution‑oriented mindset. Fluent Danish and English are required; Swedish is a plus, and you will collaborate cross-functionally to improve processes and

Qualifications

• Experience in Customer Operations in order, service, or logistics roles.
• Strong system literacy with ERP/CRM platforms.
• A solution‑oriented mindset focused on teamwork and process improvement.
• Excellent verbal and written communication in Danish and English; Swedish is a plus.

Responsibilities

• Process orders manually and via ERP/CRM to meet timelines.
• Provide empathetic customer support by phone and email.
• Manage invoicing and financial controls across regional operations.
• Oversee supply chain activities with 3PL warehouses and inventory reconciliations.
• Contribute to process automation and team onboarding.

Skills

ERP systems

CRM systems

Danish language

English language

Swedish (adv) optional

Job description

Balazs in Stockholm is seeking a Customer Experience Order Agent to manage orders and support end-users across the Nordic region. You will handle order placement, invoicing, and provide frontline assistance to healthcare providers and internal teams.

The role requires experience in customer operations, strong system literacy for ERP/CRM, and a solution‑oriented mindset. Fluent Danish and English are required; Swedish is a plus, and you will collaborate cross-functionally to improve processes and