Customer Experience & Order Specialist

Risus Talent Partners; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Risus Talent Partners in Tucson, AZ seeks a Customer Service Representative to deliver high-quality service and act as the liaison between customers, sales, and operations. You’ll manage orders, respond to inquiries, and support profit goals with accurate data and timely communication.

You will build quotes, monitor orders and inventory, and collaborate across teams to resolve issues and keep customers satisfied.

Qualifications

• Experience in a customer service role preferred.
• Strong organizational skills and attention to detail.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Process and confirm orders and/or communicate what needs to be ordered, the day they are received.
• Generate standard quotes within 24 - 48 hours of receipt.
• Answer phones by the 3rd ring, and all emails by the end of each day; build, maintain, and keep price lists current to protect GP margins.
• Build accurate specs and inventory items within 24-48 hours.
• Resolve customer problems and escalate issues to resolution.
• Monitor customer min/max, open orders, back orders and inventory levels; alert customers to changes to deliver on time, in full and in spec (DIFOTIS).
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards.
• Serve as liaison with sales, purchasing, design, manufacturing and shipping.
• Prepare proposals and miscellaneous correspondence.
• Maintain thorough customer records.
• Monitor and resolve slow payment issues.
• Assist with slow moving inventory.
• Expedite material based on customer needs.

Skills

Strong organizational skills

Prioritization

Gross profit math

Attention to detail

MS Office (Excel, Word, PowerPoint, 0)

Communication

Attendance

Customer service experience

Tools

Microsoft Office Suite

Job description

Risus Talent Partners in Tucson, AZ seeks a Customer Service Representative to deliver high-quality service and act as the liaison between customers, sales, and operations. You’ll manage orders, respond to inquiries, and support profit goals with accurate data and timely communication.

You will build quotes, monitor orders and inventory, and collaborate across teams to resolve issues and keep customers satisfied.