Customer Experience & Order Specialist

Columbia Sanitary Products, Inc.; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Columbia Sanitary Products, Inc. in Irvine, CA is seeking a skilled Customer Service Representative to be the first point of contact for customers, providing responsive support and ensuring orders and inquiries are handled promptly.

Responsibilities include answering calls and emails, quoting and entering orders in QuickBooks, invoicing, and creating shipping labels with FedEx/UPS. Proficiency with ERP systems and Microsoft Office is essential to maintain accurate records and customer portals.

Qualifications

• Experience using QuickBooks Desktop for quotes, orders, and invoicing.
• Proficient with ERP systems.
• Strong attention to detail and accuracy.
• Ability to handle high order volumes with efficiency.
• Fluent with Microsoft Office (Outlook, Excel, Word).
• Customer-centric attitude and professional communication.

Responsibilities

• Answering customer phone calls and responding to customer email requests
• Quoting (using Quickbooks Desktop)
• Order entry (using QB), providing Order Acknowledgements
• Invoicing (using QB)
• Creating shipping labels (Fedex and UPS ship manager softwares)
• Printing product labels for individual part labeling (using Dymo software)
• Updating customer web portals with shipping information (e.g. ASNs)

Skills

Customer-centric attitude

Attention to detail

Order volume management

Microsoft Office proficiency

ERP experience

Tools

QuickBooks Desktop

FedEx Ship Manager

UPS Ship Manager

Dymo Label Software

Job description

Columbia Sanitary Products, Inc. in Irvine, CA is seeking a skilled Customer Service Representative to be the first point of contact for customers, providing responsive support and ensuring orders and inquiries are handled promptly.

Responsibilities include answering calls and emails, quoting and entering orders in QuickBooks, invoicing, and creating shipping labels with FedEx/UPS. Proficiency with ERP systems and Microsoft Office is essential to maintain accurate records and customer portals.