Customer Experience & Order Fulfillment Specialist

Elementia; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) with company match

Paid vacation and holidays

Job summary

Allura USA, part of Elementia, seeks a Customer Experience Representative in Houston to manage customer orders from entry to fulfillment and coordinate with manufacturing, inventory, and shipping teams.

You will provide timely updates, resolve issues, and identify sales opportunities while delivering a positive customer experience. This role requires 3–5 years of customer service experience and strong ERP/SAP skills.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3–5 years of experience in customer service, customer support, or related role.
• Strong computer skills and familiarity with ERP systems; SAP preferred.
• Excellent written and verbal communication, active listening, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and work independently and collaboratively.
• A proactive, customer-focused approach and demonstrated ability to meet or exceed sales goals.
• Accounting or administrative experience is a plus.

Responsibilities

• Process product and sample orders, maintain customer and order records, and support invoicing and vendor-managed inventory.
• Coordinate order fulfillment with plant, warehouse, shipping, and sales teams, considering production capacity, inventory availability, and shipping schedules.
• Respond to customer inquiries, provide order updates, and resolve issues through completion.
• Follow up on leads, identify customer needs, recommend products, and support sales targets through new business and upselling.
• Maintain current knowledge of products, services, and competing offerings to provide accurate information.
• Support administrative tasks and projects, follow safety requirements, and participate in occasional field travel as needed.

Skills

Customer service

ERP systems

Communication

Multitasking

Problem-solving

Education

High school diploma or equivalent; college degree preferred

Tools

SAP

Job description

Allura USA, part of Elementia, seeks a Customer Experience Representative in Houston to manage customer orders from entry to fulfillment and coordinate with manufacturing, inventory, and shipping teams.

You will provide timely updates, resolve issues, and identify sales opportunities while delivering a positive customer experience. This role requires 3–5 years of customer service experience and strong ERP/SAP skills.