Customer Experience & Order Fulfillment Specialist

Missouri Ag Connection; Chesterfield, Northern (MO, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Travel up to 25%

Job summary

Bunge is seeking a Customer Experience Specialist in Chesterfield, MO to act as the primary liaison for Food Solutions accounts and oversee end-to-end order management. You will partner with internal teams to maintain satisfaction and profitability, while resolving issues promptly.

The role requires a business administration background, strong communication, attention to detail, and the ability to work with cross-functional teams. Some travel and a hybrid office schedule are included.

Qualifications

• Bachelor's Degree in Business Administration with up to 2 years of equitable experience or an equivalent combination of education and experience.
• Strong interpersonal and communication skills, with both written and verbal etiquette.
• Excellent attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, and organizational skills.
• Ability to work with cross-functional teams.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
• Experience in agribusiness or related industry preferred.
• Experience with SAP, Salesforce & Tableau preferred.
• Proficiency in Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of Food Solutions accounts, fostering strong, lasting relationships.
• Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and resolving customer complaints and operational issues.
• Collaborate with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
• Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes.
• Monitor customer buying habits and order quantities, providing insights to stakeholders regarding changes or trends.
• Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.

Skills

Customer relationship

Order management

Interpersonal communication

Attention to detail

Time management

Cross-functional collaboration

Problem solving

Microsoft Office

SAP

Salesforce

Tableau

CBOT futures basics

Education

Bachelor's Degree in Business Administration

Tools

SAP

Salesforce

Tableau

Microsoft Office

Job description

Bunge is seeking a Customer Experience Specialist in Chesterfield, MO to act as the primary liaison for Food Solutions accounts and oversee end-to-end order management. You will partner with internal teams to maintain satisfaction and profitability, while resolving issues promptly.

The role requires a business administration background, strong communication, attention to detail, and the ability to work with cross-functional teams. Some travel and a hybrid office schedule are included.