Customer Experience Specialist

Bunge; Chesterfield (MO); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Bunge, headquartered in St. Louis, MO, is seeking a Customer Experience Specialist in Chesterfield to bridge Food Solutions customers with internal operations. You will nurture accounts, handle orders end-to-end, and drive satisfaction while adhering to company policies.

The role emphasizes collaboration with cross-functional teams, data-driven issue resolution, and a proactive approach to delivering a superior customer journey. Some travel and hybrid work are required.

Qualifications

• Bachelor's Degree in Business Administration with up to 2 years of experience.
• Strong interpersonal and communication skills.
• Attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, and organizational skills.
• Ability to work with cross-functional teams.
• Familiarity with CBOT futures and basis trading recommended.
• Experience in agribusiness or related industry preferred.
• Experience with SAP, Salesforce & Tableau preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as primary contact for a dedicated portfolio of Food Solutions accounts, fostering strong relationships.
• Proactively manage the customer experience, resolving complaints and issues using CRM data.
• Collaborate with customers and internal teams to ensure satisfaction with products and services.
• Oversee complete order lifecycle, ensuring accurate entry and on-time delivery; manage changes based on inventory and delivery windows.
• Coordinate shipment and order modifications to support portfolio demands and customer fill rate requirements.
• Assist the Customer Experience Supervisor with escalations and resolutions for complex challenges.

Skills

Interpersonal skills

Written & verbal communication

Detail orientation

Problem solving

Time management

Cross-functional collaboration

CBOT familiarity

Agribusiness experience

SAP

Salesforce

Tableau

Microsoft Office

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce

Tableau

Job description

City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 48072

The Customer Experience Specialist at Bunge, will be a pivotal link between our Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships and ensuring seamless order fulfillment. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

Key Responsibilities

Customer Relationship

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of Food Solutions accounts, fostering strong, lasting relationships.
• Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
• Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
• Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.

Order Management

• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
• Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
• Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.

Additional Requirements

• Some travel required (up to 25%).
• Adherence to Bunge's hybrid work schedule (Minimum 3 days in the office, 2 days work from home. Subject to change).
• Perform ad-hoc duties and support special projects as required.
• Overtime and holiday work may be necessary to meet business objectives

Skills & Experience

• Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
• Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
• Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
• Ability to work and collaborate with cross functional teams
• Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
• Experience in agribusiness or related industry preferred.
• Experience with SAP, Salesforce & Tableau preferred.
• Demonstrated proficiency in Microsoft Office applications required.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of :34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed-in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team - Collaborative, Respectful, Inclusive
• We Lead The Way - Agile, Empowered, Innovative
• We Do What's Right - Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day - people who are #ProudtoBeBunge