Customer Experience & Order Excellence Specialist

Trident Seafoods; Seattle, Northern (WA, KY); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

PTO and holidays

Job summary

Trident Seafoods is seeking a Customer Experience Specialist to deliver day‑to‑day service excellence to customers, brokers, and sales partners. You will be the frontline contact, coordinating with operations, logistics, and sales to ensure seamless order management and issue resolution.

The role requires strong communication, problem‑solving, and relationship-building skills, with opportunities to analyze trends and provide insights for continuous improvement.

Qualifications

• Minimum 2 years of experience in Order Management, Inventory Replenishment, and/or customer service.
• Associate degree or additional experience preferred.

Responsibilities

• Serve as the primary point of contact for customer accounts and partners.
• Coordinate with operations, logistics, and sales to ensure accurate, on-time delivery.
• Analyze service metrics and provide proactive insights to support relationships.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Cross-functional collaboration

Education

Associate degree

Tools

SAP

JDE Oracle

Microsoft Office

Job description

Trident Seafoods is seeking a Customer Experience Specialist to deliver day‑to‑day service excellence to customers, brokers, and sales partners. You will be the frontline contact, coordinating with operations, logistics, and sales to ensure seamless order management and issue resolution.

The role requires strong communication, problem‑solving, and relationship-building skills, with opportunities to analyze trends and provide insights for continuous improvement.