Customer Experience & Accounts Specialist

Trident Seafoods Corporation; Seattle (WA); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Holidays

Job summary

Trident Seafoods in Seattle's Ballard area is seeking a Customer Experience Specialist to deliver day-to-day service excellence to customers, brokers and sales partners. You will serve as frontline contact and liaison to internal teams, ensuring a seamless, proactive customer experience.

You will manage relationships, orders and reporting insights, collaborate with operations, logistics and sales, and uphold our standards for outstanding service while enabling growth and strong partner

Qualifications

• A minimum of 2 years of experience in Order Management, Inventory Replenishment, and/or customer service
• An associate’s degree or additional experience
• Innovative mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
• Proficiency in Microsoft Office (Outlook Word, Excel)
• Knowledge of ERP systems (SAP, JDE Oracle)
• Strong written and verbal communication skills, with the ability to adapt style to needs of the audience
• Problem-solving, issue resolution, influencing and prioritization skills
• Critical thinking skills with an analytical and continuous improvement mindset
• Ability to develop and improve customer relations

Responsibilities

• Relationship Management: Serves as the primary point of contact for customer accounts, delivering responsive, solutions-oriented communication throughout the customer lifecycle.
• Serves as a trusted contact for customers, brokers and internal partners, handling requests with urgency and professionalism
• Coordinate closely with operations, logistics, and sales teams
• Account Management: Maintain knowledge of account requirements, ensuring alignment with service expectations and meeting service level commitments
• Leverages all technology and tools available to support accurate, timely management, assess risk, and provide proactive management of customer accounts to reduce potential issues in advance
• Order Management: Monitor and manage order flows; resolve issues proactively to ensure accurate, on-time, in-full delivery
• Identifies, resolves, and communicates order-level issues including, but not limited to, product fulfilment, on-time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes
• Partner Support: Serve as an extension of the sales team by providing timely customer insights, documentation and/or order updates to support customer visits and sales activities
• Reporting & Insights: Analyze trends in service metrics, providing proactive insights to support sales and partner relationships
• Regularly works onsite to build strong team connections, collaborate across functions, and solve problems in real time.

Skills

Order management

Inventory replenishment

Customer service

Microsoft Office

Communication

Education

Associate degree

Tools

SAP

JDE Oracle

Job description

Trident Seafoods in Seattle's Ballard area is seeking a Customer Experience Specialist to deliver day-to-day service excellence to customers, brokers and sales partners. You will serve as frontline contact and liaison to internal teams, ensuring a seamless, proactive customer experience.

You will manage relationships, orders and reporting insights, collaborate with operations, logistics and sales, and uphold our standards for outstanding service while enabling growth and strong partner