Customer Experience & Operations Specialist

Suannutra; New Jersey; On-site; USD 60,000 - 90,000; Full time

Job summary

SuanNutra Group is hiring a Customer Service & Operations Specialist in the USA. You will manage orders, deliveries, documentation, and invoicing while coordinating across Sales, Quality, Procurement, and Logistics to ensure smooth order-to-delivery processes.

The role requires strong English communication, a background in operations or customer service, and experience with ERP/CRM tools. A proactive approach to problem-solving and process improvements is essential.

Qualifications

• 3+ years in Customer Service, Sales Support or Operations in B2B settings.
• Experience with order management, supplier validation, and documentation.
• Familiarity with GMP/ISO standards an advantage.

Responsibilities

• Be the main contact for customers regarding orders, deliveries, documentation and inquiries.
• Support Sales with account follow-up, order status, pricing conditions and customer data.
• Manage purchase orders through ERP systems and issue sales invoices.
• Prepare and track technical and commercial documentation (CoAs, specs, SDS).
• Coordinate supplier onboarding and validation, ensuring compliant documentation.
• Collaborate with Sales, Quality, Procurement, Supply Chain and Logistics for timely execution.
• Monitor delivery deadlines and communicate deviations; resolve issues.
• Ensure compliance with contracts and internal procedures; meet customer requirements.
• Support marketing activities and promotive materials; assist with audits and improvements.

Skills

Customer service

Order management

Communication

Organizational skills

Education

Bachelor's degree or related field

Tools

ERP systems

CRM tools

Job description

SuanNutra Group is hiring a Customer Service & Operations Specialist in the USA. You will manage orders, deliveries, documentation, and invoicing while coordinating across Sales, Quality, Procurement, and Logistics to ensure smooth order-to-delivery processes.

The role requires strong English communication, a background in operations or customer service, and experience with ERP/CRM tools. A proactive approach to problem-solving and process improvements is essential.