Customer Service & Operations Specialist

Suannutra; New Jersey; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

SuanNutra Group is hiring a Customer Service & Operations Specialist in the USA. You will manage orders, deliveries, documentation, and invoicing while coordinating across Sales, Quality, Procurement, and Logistics to ensure smooth order-to-delivery processes.

The role requires strong English communication, a background in operations or customer service, and experience with ERP/CRM tools. A proactive approach to problem-solving and process improvements is essential.

Formación

• 3+ years in Customer Service, Sales Support or Operations in B2B settings.
• Experience with order management, supplier validation, and documentation.
• Familiarity with GMP/ISO standards an advantage.

Responsabilidades

• Be the main contact for customers regarding orders, deliveries, documentation and inquiries.
• Support Sales with account follow-up, order status, pricing conditions and customer data.
• Manage purchase orders through ERP systems and issue sales invoices.
• Prepare and track technical and commercial documentation (CoAs, specs, SDS).
• Coordinate supplier onboarding and validation, ensuring compliant documentation.
• Collaborate with Sales, Quality, Procurement, Supply Chain and Logistics for timely execution.
• Monitor delivery deadlines and communicate deviations; resolve issues.
• Ensure compliance with contracts and internal procedures; meet customer requirements.
• Support marketing activities and promotive materials; assist with audits and improvements.

Conocimientos

Customer service

Order management

Communication

Organizational skills

Educación

Bachelor's degree or related field

Herramientas

ERP systems

CRM tools

Descripción del empleo

We’re hiring a Customer Service & Operations Specialist!

At SuanNutra Group, we are looking for a Customer Service & Operations Specialist to join our team in the USA, ensuring an excellent customer experience throughout the order-to-delivery process while supporting operational efficiency and coordination across departments.

Key responsibilities:

• Act as the main point of contact for customers regarding orders, deliveries, documentation and operational inquiries.
• Support the Sales team with account follow-up, order status, pricing conditions and customer information.
• Manage purchase orders through ERP systems, monitor pending orders and issue sales invoices.
• Prepare, manage and track technical and commercial documentation, including CoAs, specifications, SDS and technical files.
• Support supplier onboarding and validation processes, ensuring accurate and updated compliance documentation.
• Coordinate with Sales, Quality, Procurement, Supply Chain and Logistics teams to ensure timely and efficient order execution.
• Monitor delivery deadlines, proactively communicate deviations and resolve operational issues.
• Ensure compliance with contractual conditions, internal procedures and customer requirements.
• Provide local support for marketing activities, including corporate branding materials and promotional initiatives.
• Identify opportunities for process improvement and support internal audits, certification processes and operational excellence initiatives.

What we’re looking for:

• Degree in Business Administration, International Trade, Supply Chain or a related field is preferred. A background in Biology, Chemistry or Food Technology is also valued.
• At least 3 years of experience in Customer Service, Sales Support or Operations, preferably within B2B, ingredients, nutraceutical, pharmaceutical or food industries.
• Strong knowledge of order management processes, ERP systems and CRM tools.
• Experience managing technical documentation, supplier validation and operational processes.
• Knowledge of GMP and ISO standards is an advantage.
• Fluency in English is required. Spanish language skills are a plus.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities and deadlines.
• Excellent communication skills, customer-oriented mindset and a proactive approach to problem-solving.