Customer Experience & Operations Manager

Forza Management; Council Bluffs (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Forza Management is seeking a Customer Service Manager to serve as the operational backbone of our customer experience. You will own order entry accuracy, manage all customer cases in Salesforce from open to close, and run the canister return program end-to-end while coordinating with sales, purchasing, and production to keep customers informed.

The role emphasizes disciplined documentation, proactive communication, and a solutions-first mindset to ensure fast, accurate, and professional

Qualifications

• Disciplined Salesforce documentation on every order, case, and customer communication.
• Active, ahead-of-due-date management of the canister return program.
• Effective liaison work across sales, purchasing, and production so nothing stalls between departments.

Responsibilities

• Enter all customer orders accurately and on time with precise details.
• Own all assigned support cases from open to close in Salesforce and ensure timely responses.
• Manage the canister return program end-to-end, including tracking and processing returns.
• Serve as a professional point of contact for customer inquiries via calls, emails, and case submissions.
• Coordinate with sales, operations, and logistics to keep orders on schedule and communicate delays.
• Follow up on past-due payments and assist accounts receivable when needed.

Skills

Salesforce

Customer service

Cross-functional collaboration

Process discipline

Communication

Tools

Salesforce CRM

Job description

Forza Management is seeking a Customer Service Manager to serve as the operational backbone of our customer experience. You will own order entry accuracy, manage all customer cases in Salesforce from open to close, and run the canister return program end-to-end while coordinating with sales, purchasing, and production to keep customers informed.

The role emphasizes disciplined documentation, proactive communication, and a solutions-first mindset to ensure fast, accurate, and professional