Customer Experience Manager, Skincare Science

AO2 Clear; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A science-driven skincare company in Austin, Texas, is seeking a Customer Service Manager to enhance customer experience through expert communication and operational excellence. The ideal candidate will possess exceptional communication skills and the ability to manage shipping coordination and customer inquiries. This full-time, in-office position requires availability during off-hours, including weekends and holidays. Join us in shaping customer support as we grow!

Qualifications

• Prior experience in customer service or operations.
• Experience handling shipping or logistics issues preferred.
• Ability to learn product science quickly.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage shipping-related inquiries including tracking and delivery issues.
• Log and track all customer interactions using CRM tools.

Skills

Exceptional written and verbal communication skills

High emotional intelligence

Strong attention to detail

Proactive approach

Tools

CRM tools

customer service platforms

ticketing systems

Job description

A science-driven skincare company in Austin, Texas, is seeking a Customer Service Manager to enhance customer experience through expert communication and operational excellence. The ideal candidate will possess exceptional communication skills and the ability to manage shipping coordination and customer inquiries. This full-time, in-office position requires availability during off-hours, including weekends and holidays. Join us in shaping customer support as we grow!