Customer Experience Operations Lead

Lucchese Brand, Llc; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Lucchese Brand, Llc is seeking a Customer Service Lead in El Paso to manage CS operations, acting as the main liaison between the CS team and the Distribution Center to ensure timely fulfillment and issue resolution. The role emphasizes organization, cross-functional communication, and brand-aligned customer service.

The ideal candidate will be highly organized, attentive to detail, and capable of handling escalations with good judgment, while maintaining Lucchese's luxury service standards in

Qualifications

• Must have 3+ years in customer service operations.
• Experience in liaison or cross-functional roles preferred.
• High attention to detail and problem-solving abilities.

Responsibilities

• Serve as the primary CS operations point of contact, ensuring prompt resolution.
• Oversee daily returns and repairs, ensuring accuracy and timeliness.
• Track open operational tickets and follow up to minimize customer impact.
• Communicate with the Distribution Center to coordinate order status, returns, and repairs.
• Escalate critical issues to leadership and support cross-functional teams.

Skills

Operational excellence

Communication

Multitasking

Powerfront

Customer service

Education

High School Diploma or equivalent

Tools

Powerfront

Job description

Lucchese Brand, Llc is seeking a Customer Service Lead in El Paso to manage CS operations, acting as the main liaison between the CS team and the Distribution Center to ensure timely fulfillment and issue resolution. The role emphasizes organization, cross-functional communication, and brand-aligned customer service.

The ideal candidate will be highly organized, attentive to detail, and capable of handling escalations with good judgment, while maintaining Lucchese's luxury service standards in