Luxury E-Commerce Customer Service Specialist

Lucchese Brand, Llc; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Lucchese Brand, Llc in El Paso, TX is seeking a Customer Service Representative to enhance the online customer experience for their e-commerce business. This full-time role involves interacting with customers via phone, email, and live chat to provide high-quality service, address inquiries, and gather feedback.

The ideal candidate will have experience in online customer service, specifically with luxury brands, and exhibit strong communication and problem-solving skills. Join us at Lucchese and be an ambassador for our brand!

Qualifications

• Prior experience in customer service, especially in a high-end brand.
• Must maintain a 98% customer satisfaction rating.
• Strong problem-solving abilities and work ethic.

Responsibilities

• Provide exceptional online customer service via chat, email, and phone.
• Act as a brand ambassador, upholding Lucchese values.
• Respond to customer inquiries professionally and promptly.

Skills

Customer service

Communication skills

Problem-solving

Online customer service software

Organizational skills

Tools

Zendesk

Job description

Lucchese Brand, Llc in El Paso, TX is seeking a Customer Service Representative to enhance the online customer experience for their e-commerce business. This full-time role involves interacting with customers via phone, email, and live chat to provide high-quality service, address inquiries, and gather feedback.

The ideal candidate will have experience in online customer service, specifically with luxury brands, and exhibit strong communication and problem-solving skills. Join us at Lucchese and be an ambassador for our brand!