Customer Payments & Support Specialist

Crosstown Plumbing; East Orange (NJ); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Competitive salary range between $19.00/hour-$22.00/hour

Robust health benefits

Vision insurance

Dental insurance

Paid vacation and sick time

401k program

Growth opportunities

Training opportunities

Annual holiday party

Job summary

A reputable supply store in East Orange, NJ is seeking a dependable Customer Payments & Support Specialist. The role involves processing payments, managing cash registers, and providing excellent customer service. Ideal candidates should have at least 2 years of experience, strong math skills, and the ability to work weekends. This position offers competitive pay and growth opportunities within a supportive team environment.

Qualifications

• 2+ years of experience in office support or banking preferred.
• Ability to handle large cash amounts responsibly.
• Strong communication skills and positive attitude.

Responsibilities

• Greet customers and answer phone calls.
• Process customer payments accurately.
• Maintain cash drawer and monitor transactions.
• Assist with office tasks and keeping workspace tidy.
• Resolve issues with the team to ensure smooth operations.

Skills

Customer service

Math skills

Attention to detail

Microsoft Office (Excel)

Education

High School Diploma or GED

Job description

Crosstown Plumbingis a very busy supply store that has been supporting neighborhood contractors and homeowners for generations. Located in East Orange, NJ, we are looking for dependableCustomer Payments & Support Specialistwho thrives in a very busy environment and wants to play an important role on a great team. This role serves as the first impression of the company, but is also responsible forprocessing customer paymentsand completingdaily office tasks, such as stocking the office and answering the phone. You will be responsible for providing customers with the best possible experience, while also managing the cash register. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be comfortable using a calculator.

Please note this role requires weekend hours and mandatory overtime (paid time and a half!) as our store needs constant coverage. Hours during the week are typically 7:30-5:30/6pm and weekends are 9-3pm. If this sounds of interest to you, please submit your application today!

Why you should join us:

• Competitive salary range between$19.00/hour-$22.00/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training opportunities
• Annual holiday party

Job Responsibilities:

• Greet customers, answer phone calls, and provide helpful, professional service.
• Process customer payments, includinghigh-value cash, checks, credit cards, and account payments, with accuracy and care.
• Monitor the cash drawer throughout the day and ensure all transactions are correct.
• Help with office tasks such as filing, scanning, stocking supplies, and keeping the workspace tidy.
• Assist with pick-up orders and make sure payment details and paperwork are completed correctly.
• Work with the team to solve issues and keep operations running smoothly while proving the best customer service.

Qualifications:

• 2+ yearsof experience in office support, check cashing, or banking for businesseshighlypreferred.
• Proven ability to handlelarge cash amountsresponsibly and domental mathwithout relying on a register.
• A positive attitude, clear communication, and willingness to help.
• Strong attention to detail and good organizational skills.
• Ability to work weekend or overtime hours when needed.
• High School Diploma or GED required; some college is a plus.
• Basic Microsoft Office skills, especially Excel.
• Other ad-hoc requests as needed

CROSSTOWN PLUMBINGSUPPLYis anEqual Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce and providing equal opportunities for all individuals to succeed.