Customer Experience & Operations Coordinator

Glsllc; Greenville (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay and bonuses

Medical, dental, vision insurance

401K with employer match

PTO and company holidays

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is hiring a Customer Service Coordinator II to support Servicing Operations and help improve the customer experience. This role involves handling administrative processes, communications with customers and third parties, and cross-training within the team.

The position requires a High School diploma, strong communication, and organizational skills. It is a full-time on-site role with standard business hours and potential overtime.

Qualifications

• High School diploma or equivalent required.
• Exceptional interpersonal and communication skills necessary.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Perform specialized administrative processes in Servicing Operations to assist in servicing active accounts.
• Make outbound calls to consumers, dealers, insurance companies, or 3rd party contacts.
• Provide feedback to management on process efficiency and customer experience improvements.
• Assist managers in training and supporting new associates.
• Cross-train and collaborate on departmental activities and responsibilities.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

GLS is hiring a Customer Service Coordinator II to support Servicing Operations and help improve the customer experience. This role involves handling administrative processes, communications with customers and third parties, and cross-training within the team.

The position requires a High School diploma, strong communication, and organizational skills. It is a full-time on-site role with standard business hours and potential overtime.