Customer Experience Coordinator II

Global-Lending-Services; Greenville (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision

401K with employer match

PTO and holidays

Volunteer time off

Tuition reimbursement

Parental Leave

Business casual environment

Job summary

Global-Lending-Services is hiring a Customer Service Coordinator II to support Servicing Operations. You will manage accounts, communicate with consumers and partners, and help improve customer experience with accurate data entry and timely follow-up.

The role requires at least one year in customer service, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A college degree is not required, but reliability and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year experience in a relevant customer service role required, automotive industry preferred.
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
• Detail oriented and the ability to multitask.
• Must be extremely organized be able to stay on track for upcoming time sensitive deadlines.

Responsibilities

• Carry out assigned administrative processes within Servicing Operations to assist in servicing active accounts.
• Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts.
• Provide feedback and potential solutions to management about process efficiency and customer experience.
• Assist managers in training and supporting new associates.
• Cross-train and collaborate on departmental activities and responsibilities.

Skills

Customer service

Phone communication

Interpersonal skills

Microsoft Office

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Global-Lending-Services is hiring a Customer Service Coordinator II to support Servicing Operations. You will manage accounts, communicate with consumers and partners, and help improve customer experience with accurate data entry and timely follow-up.

The role requires at least one year in customer service, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A college degree is not required, but reliability and teamwork are essential.