Live Chat Coordinator

Glsllc

Greenville (SC)

On-site

USD 36,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Competitive base pay and performance bonuses

Medical, dental, and vision insurance

401K with employer match

Paid Time Off (PTO)

Tuition Reimbursement

Business casual work environment

Job summary

Glsllc is seeking a Customer Service Coordinator II in Greenville, South Carolina. The role involves managing customer disputes, improving customer experience, and collaborating with management and fellow associates to ensure smooth operations.

Candidates must have a High School diploma and at least one year of relevant experience. Exceptional interpersonal skills and proficiency in computer applications are essential. Join a team dedicated to providing reliable transportation solutions in a fast-paced environment.

Qualifications

Minimum of one year experience in a customer service role preferred, particularly in the automotive industry.
Ability to work with a diverse customer base and workforce.
Strong organizational skills and ability to handle time-sensitive tasks.

Responsibilities

Manage and resolve customer disputes and assist with claims.
Make outbound phone calls to facilitate processes.
Collaborate with managers to train new associates.

Skills

Exceptional interpersonal skills

Detail oriented

Proficient computer skills

Effective communication skills

Ability to multitask

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Why GLS?

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

Competitive base pay and performance bonuses, dependent on role
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
Paid Volunteer Time Off (VTO) Annually
Tuition Reimbursement
Parental Leave
Business casual work environment

What does it mean to be a Customer Service Coordinator II at GLS?

The Customer Service Coordinator is responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts, managing a variety of tasks on a daily basis to improve overall customer experience.

Responsibilities and Qualifications

Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
Assisting managers in training and supporting new associates
Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
High School diploma or equivalent required
Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Detail oriented and the ability to multitask
Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
Ability to work with a diverse customer and workforce population
Exceptional oral and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Remain in a stationary position up to 100% of the work day
Constantly operate a computer and other standard office equipment
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
This position is full-time
Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand