Customer Experience & Operations Coordinator

HEICO; Derby (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

HEICO in Derby, Kansas is seeking a Customer Service Coordinator to assist customers with product orders and perform various office duties. Under the direct supervision of the Customer Support Manager, strong organizational skills and the ability to manage multiple tasks in a fast-paced environment are essential to ensure smooth communication with focus on detail and accuracy.

This role is ideal for a self-starter who thrives in a positive environment and enjoys contributing to a team.

Qualifications

• High School diploma or GED required; some college preferred.
• A degree in Communications or related field is desirable.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Answers incoming phone calls and routes them to the appropriate party.
• Serves as the primary point of contact for specific customers.
• Greets visitors at the door and directs them to the appropriate department or employee.
• Performs office tasks such as filling printer paper and distributing mail.
• Provides cost, lead time, and status information to customers via email and/or telephone.
• Coordinates professional responses to customer requests.
• Approves and provides repair quotes to customers.
• Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the MRP and Kinetic systems.
• Collaborate with Engineering, Production, Accounting, Quality, and Materials to support customer requests.
• Assists with Accounting to help invoice and update purchase orders to receive payment.

Skills

Organizational skills

Microsoft Office

Excel

Communication skills

Multitasking

Telephone skills

Team collaboration

Education

High School Diploma or GED

Some college preferred

Degree in Communications or related field desirable

Tools

Microsoft Office Suite

MRP system

Kinetic system

Teams

Job description

HEICO in Derby, Kansas is seeking a Customer Service Coordinator to assist customers with product orders and perform various office duties. Under the direct supervision of the Customer Support Manager, strong organizational skills and the ability to manage multiple tasks in a fast-paced environment are essential to ensure smooth communication with focus on detail and accuracy.

This role is ideal for a self-starter who thrives in a positive environment and enjoys contributing to a team.