Mechanical Service Coordinator

Central Consolidated Inc.; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Central Consolidated, Inc. in Wichita, KS is seeking a Mechanical Service Coordinator to manage service workflow, schedule technicians, and ensure accurate customer communications. The role emphasizes detail, organization, and initiative to improve processes.

You will handle calls, create work orders, order parts, assist with billing, and support parts and service delivery. This position requires a customer‑focused mindset and the ability to balance multiple tasks in a fast-paced field

Qualifications

• Experience coordinating service workflows and work orders.
• Strong organizational and communication skills.
• Ability to prepare purchase orders and assist billing.
• Customer-focused with ability to schedule multiple technicians.

Responsibilities

• Answer incoming phone calls from customers.
• Understand the needs of the customers and create work orders from these calls.
• Schedule the workload for multiple service technicians.
• Answer incoming phone calls from the service technicians.
• Create purchase orders for service technicians.
• Order parts and schedule equipment as required for work orders.
• Track open work orders for requirements to complete.
• Pricing service repairs.
• Assist in billing.
• Available for special projects as needed.

Skills

Detail oriented

Organizational skills

Customer service

Scheduling

Billing support

Education

High school diploma or equivalent

Tools

MS Office

Purchase order systems

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13615154

The core values of Central Consolidated, Inc. are respect, integrity, safety, care for assets (employees and clients), improvement, and teamwork. We deliver quality and value to our commercial and industrial customers by providing a broad range of mechanical, insulation, custom fabrication, and fire protection services utilizing Our Experienced Staff, Engineering Capabilities, And Design Build innovations.

We are currently seeking an experienced Mechanical Service Coordinator to join our Wichita, KS team! The right candidate will be highly detailed oriented, accurate and organized; a self‑starter who possesses strong initiative to improve processes and procedures without waiting for specific instructions. This person will ensure a high‑quality standard and consistency of service in their position in accordance to Central Consolidated standards providing the customer with an exceptional experience.

Job Responsibilities

• Answer incoming phone calls from customers.
• Understand the needs of the customers and create work orders from these calls.
• Schedule the workload for multiple service technicians.
• Answer incoming phone calls from the service technicians.
• Create purchase orders for service technicians.
• Order parts and schedule equipment as required for work orders.
• Track open work orders for requirements to complete.
• Pricing service repairs.
• Assist in billing.
• Available for special projects as needed.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus. The employee is occasionally exposed to extreme temperatures. Prolonged periods sitting at a desk and working on a computer.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.