Customer Experience & Operations Assistant

Equipment Savers; Henderson (NV); On-site; USD 33,000 - 36,000; Full time

Job summary

Equipment Savers is seeking an Operations Assistant to manage front desk activities, handle customer inquiries, and support order processing in Henderson, CO. The role emphasizes delivering exceptional customer experiences and ensuring timely processing of quotes, orders, and billing.

The successful candidate will have 2+ years in delivery operations, an associate degree or related experience, and strong skills in Excel, Word, Outlook, Epicor P21, and CRM.

Qualifications

• Minimum 2 years’ experience within a delivery operation.
• Associate degree or related work experience.
• Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.

Responsibilities

• Manage incoming calls, customer walk-ins, and the front desk dynamics.
• Provide timely responses to inquiries about product, orders, pricing, and billing.
• Prepare reports and provide sales support as required.
• Process daily deliveries to billing and maintain delivery records.
• Input quotes and orders promptly to meet sales deadlines.
• Check product stock and communicate ETA when out of stock.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Relationship building

Organizational skills

Education

Associate degree or related work experience

Tools

Epicor P21

Excel

Word

Outlook

CRM

Job description

Equipment Savers is seeking an Operations Assistant to manage front desk activities, handle customer inquiries, and support order processing in Henderson, CO. The role emphasizes delivering exceptional customer experiences and ensuring timely processing of quotes, orders, and billing.

The successful candidate will have 2+ years in delivery operations, an associate degree or related experience, and strong skills in Excel, Word, Outlook, Epicor P21, and CRM.